At Universal Title, we look forward to serving you before, during, and after your real estate transaction. To help facilitate effective communication, here are some general guidelines for who you should contact within Universal Title depending on what type of issue you have.
Settlement Attorney: Please contact the settlement attorney handling your transaction if you have questions or issues related to the following: the title to your property, title insurance policies, interpretation of the real estate contract, and settlement and title insurance fees. For a complete list of Universal Title’s settlement attorneys and their contact information, please visit the Our Team section of our website.
Settlement Processor: Please contact the settlement processor handling your transaction if you have questions or issues related to the following: scheduling settlement, providing new lender information, payoff information for existing loans or associations, preliminary HUD requests, and payment information for invoices or other fees being collected at settlement. If you do not know who the processor is handling your transaction please call your local Universal Title office directly, or 877.645.8319.
Post-Closing: Please contact Universal Title’s post-closing department at firstname.lastname@example.org if you have questions or issues related to the following: missing title policies, recorded documents, missing checks, unreleased deeds of trust, and documents on record.
New Orders: Please send new orders either directly to your settlement attorney or business development contact. If you do not know who that would be, you can send them directly to email@example.com. ** Lenders: PLEASE NOTE, do not use this email address for setting up access to your web portal. A Universal Title processing point of contact will contact you to set up the portal access.**