When I first got to the office there were two people standing behind the counter/desk talking and they wouldn't even look at me to ask me what I was there for or if I needed help. I stood there looking at them waiting for a pause but they kept talking about a schedule or something.
So I started walking around their office looking in offices and asking who people were. Finally I found an office that was open with all of the closing documents on the table that had my client's names on them so I just went in there and sat down and waited.
Considering the secure and confidential information available to someone just walking around the office, this isn't safe. All the bank, loan and social security numbers could get in the hands of the wrong person for sure.
The guy who did our closing was FABULOUS! Very professional, very friendly, answered all questions my sellers had. They and I were very happy.